Reviews
friendly, helpful, good advice
jacsa id Dec 6, 2017
Fantastic service, Talented mechanics who will give honest input and care for the customer. Resolving warranty work from another Provence was painless. Thank You. A++++
OAGIE Nov 2, 2025
Very nice & friendly & trusted people.
Girish Thakkar Oct 26, 2025
Very prompt and efficient service. I was well pleased with whole experience. 👍
John Hakin Oct 25, 2025
Outstanding service. Kept me informed and up to date with timelines. Went above and beyond to source out parts from different suppliers so the best option could be considered based on the situation at that moment.
Mark MacLeod Oct 20, 2025
I went in for a tire leak,they not only fixed my tire leak but they were very thorough with vehicle assessment. I left there knowing what I had to address right away.I have been going to Napa for over 10 years and I will continue to do so due to their exceptional service.
Chima Powers Oct 19, 2025
Great service ! And the car was ready that day 😎
Nathan Arcand Oct 17, 2025
I ran into an unexpected situation with a nail lodged in the tire. I dropped in without an appointment. Rupert and Ryan were awesome and gracious! They quickly accommodated me, and had the nail out and tire patched up within 10 mins. It was a great and hassle free experience, and would recommend this location to anyone in the future!!
Ayush Singh Oct 14, 2025
The service was on time and with in the quote. The service made a huge difference in the steering of the vehicle.
Michael Hawrylo Aug 27, 2025
Great service. Thanks NAPA VIP Pro.
J S Aug 15, 2024
I brought them my Ford Focus for inspection. A professional report provided on time and issues attended to in a timely manner. I do recommend their services to anyone who is looking for excellent work on their vehicle
Jackie Uwamwezi Sep 11, 2025
I love this place. The service is great and I was accomodated at very short notice. Angelo is great. I highly recommend it.
Janet Taylor-Devine Sep 8, 2025
I took my 2019 Ram in for some replacement muffler brackets. I was very happy with how I was treated as a valued customer by Angelo and staff from the moment I walked in the door to the time I picked up my vehicle. The price was very fair and the service was a quick turnaround. Thank you and I will return and also mention this shop to my friends.
kent lattanzio Aug 14, 2025
Walking into the garage, I am always greeted with friendly staff,. Got an oil.change and inspection. Thanks for the quick service.
Sharann Meek Oct 28, 2023
I've been taking my various vehicles over the years here and not once have I had a bad experience or service. The employees are always courteous and explain everything in detail. They do the service promptly and efficiently and the service price is good. My son recently got his first truck and he also goes here. I highly recommend them fir your car repairs and service.
Jennifer Van Beest Aug 20, 2025
Went in for a tire puncture and they were able to quickly fix it for a reasonable price. Would definitely go back again in the future
Andrea Stevens Aug 20, 2025
Had my car in for service, friendly knowledgeable staff, work was done quicker than I expected. Got my car back on the road and I couldn’t be happier with their service. Thanks everyone
Ryan Towle Aug 19, 2025
We were recommended to Napa Auto on Wonderland Rd for brake services. The service and advice was efficient and professional. Service was completed as per estimated time frame. We would recommend and return.
Connie Le Aug 11, 2025
While visiting London from Ottawa I smelled burning rubber and knew my alignment was off. These guys fit me in on the Saturday of a long weekend and I was in and out within an hour with corrected alignment. Best service I've had at a mechanic to date and my new bar for future service anywhere else (if I lived in London this would now be my go-to mechanic). Special shout-out to Angelo and his terrific customer service and demeanor. Stop looking for a mechanic, ditch the dealership and call these guys.
Chris Langley Aug 4, 2025
Team is excellent and professional. Would recommend to anyone.
Rupert Butcher Jul 26, 2025
I've been taken my cars to this VIP auto pro for years now, Rupert and Angelo have only made improvements over the last while I try to recommend them to any one on this side of town
Ian Wolsey Dec 17, 2023
Great recent experience at VIP Autopro. I brought in my 2011 Ford Escape with several issues needing attention (oil change, slow puncture, knocking sounds, oil leak). I drove away in what felt like a new car. Great communication throughout, detailed digital report afterwards (including photographs of all the issues), and great customer service. Highly recommend.
Paul McDonald Jun 23, 2025
Honest and Caring!! Will go back.
lore vandenakker Jun 21, 2025
The air conditioning in my car wasn't working. They fixed it in no time at a reasonable price. Fast and friendly service! I will be going back.
Brian Harper May 7, 2025
They did a good job on a temporary fix on turn signal light which seems to be holding up nearly a week after being done
Van Rangnekar Jun 20, 2025
Only place I will take my car .
Carver Sullivan Apr 21, 2021
Best car service and customer service is excellent and good experience Machnics also open 6 days a week . They fix my car very fast and same day.
Karamjit Rai Jul 18, 2023
Had a tire change. Immediately following, I noticed some strange sounds coming from one of my tires. Turns out they accidentally broke a coil spring. They ended up offering to pay for the parts and an alignment, and I only had to pay the labour. I appreciated that.
Kaine Armstrong Jun 5, 2025
Had a flat tire on my 87 mustang close to the end of the day they repaired right away great job thanks
Paul Silva Jun 2, 2025
I really appreciate the service I received. Angelo F and Brian assisted me quickly and provided great advice regarding the concerns I had about my tires. They were so accommodating and found a replacement set of tires that fit my budget and took care of installing them within minutes. I had paid 1/2 what I was quoted at a local garage (to me in Port Rowan area) Thank you for the quality service and Bob was kind to call and confirm that the tires are performing well and that I was satisfied with the service, I haven’t been treated that well in 30 years I’ve owned and maintained vehicles. I will drive from 2 hours away to have my vehicle maintained with them! Thank you So much!! Having a good mechanic is as important as a good doctor in my opinion. I need my vehicle to be safe and sound to keep myself and my precious passengers safe. And thanks to this crew I feel cared for too!!
Dana Binet May 26, 2025
Excellent service and communication from start to finish!!
Kevin Reif May 26, 2025
I will continue to take my vehicle to Auto Pro. The customer service was excellent.
Marylou McKay May 15, 2025
I’ve had the pleasure of dealing with Angelo at NAPA, and I can confidently say he’s one of the best service advisors I’ve ever met. He goes above and beyond to make sure customers are taken care of, with a level of knowledge, professionalism, and integrity that stands out in this industry. Angelo doesn't just do his job—he leads by example, solves problems efficiently, and treats everyone with respect. It’s clear he genuinely cares about both the customer experience and the success of the business. Honestly, Angelo has all the qualities of a great manager—or even the potential to run his own NAPA store one day. NAPA is lucky to have him, and I hope they recognize the incredible asset he is to their team. I wouldn’t be surprised (or disappointed) to see him running his own NAPA store one day. NAPA is lucky to have him on their team.
Richness -London May 11, 2025
Never disappoints... Simply the Best service in london period. Building customer trust gets loyalty. These guys are doing it right. Thanks again!
Mark Co-Dyre May 9, 2025
It's great to have a honest repair facility in the neighborhood. All work and options are discussed before any work commences. Mechanics are very thorough and knowledgeable and clean. Mgr. Angelo is very experienced and a pleasure to work with. Highly recommend bringing your vehicle here.
David McLauchlan Jul 28, 2018