VIP AutoPro Florence

Had a great experience at this location, Paul was very informative and kept me up to date on the repairs being done to my vehicle. I will be returning for repairs on my other vehicles.

D. W. Sep 27, 2024

Without ever having been a customer previously, I called up randomly to discuss the issue I thought I had with my car based on the noise it was making. Paul politely suggested I was wrong and invited me to come down. He took my car for a spin and in about 30 seconds diagnosed the real problem. He invited me to leave it with him and gave me a lift to work. I had the full diagnostic report within the hour and the work was complete by early afternoon. I have a new auto shop.

Carolyn-Elizabeth Arber Shire Sep 19, 2024

I recently stopped by thinking I was at a parts store, looking for some much needed motor oil, before heading north on a camping trip the next morning. Thankfully, Paul was EXTREMELY helpful because their parts stores had closed by then. He took the time to have a look and knew I wasn't doing my engine any good. He topped it up for me and graciously told me not to worry about paying him anything. I had told him I would "pay it forward" as well as this review. It's so nice to see some people still are not all about the $ Thanks again, Paul 🙂 Karen

KarenLouise Sep 17, 2024

Great place, good service. Always willing to help.

Scott Bogart Sep 11, 2024

Paul & crew did my repairs - all good & great service

mike boone Mar 19, 2024

The staff were friendly and professional. My issue was resolved

Tim Betteridge Aug 31, 2024

Walked through all the details diagnosing an issue with our car. Gave multiple options and price points. Super transparent, explained everything and pricing was fair.

Stefan S Aug 30, 2024

Paul squeezed me in for repairs, exhaust & brakes ,traveling from Windsor to NY,cruise in and car shows Thanks Paul & Staff for great service & reasonable $$ Added bonus;Mark Rogerson dropped in to help pass-the time

edward chatterley Aug 28, 2024

Friendly efficient service. First time there but I will return.

Mark Allan Aug 25, 2024

good palce for your car maintenance. very helpful mechanics.

wert v Jan 4, 2024

Honest and affordable.

Brown Dickson Aug 12, 2024

Paul and the team are great to work with at the Florence location. Honest, Friendly and would highly recommend

David Uram Aug 12, 2024

I had an excellent experience with VIP NAPA Auto Pro in East London. Coming from out of town from Kitchener, it was challenging to find a trustworthy mechanic in town for myself, but I landed on their shop and couldn't be happier. Their mechanics, Terry and Paul, provided top-notch service during my vehicle inspection, ensuring every detail was covered for my car's safety. The communication throughout the process by Paul was exceptional, keeping me informed every step of the way. Highly recommend their professional and thorough service! Thank you and all the best to you guys at the shop!

David Lim Aug 6, 2024

Service was prompt efficient and friendly

paul ledroit May 11, 2023

I had a very good experience with VIP Autopro. They were friendly, fast and direct and all at a great price. Thank you.

Tanis Loney Apr 29, 2024

It was my first time at this facility. The service was excellent and the feedback on my vehicle was honest and clear. I appreciate the service and will be back.

Family Murphy May 29, 2024

Excellent service. I have a 65 Mustang and many shops don’t want to work on an old car let alone have the experience with the technology from 50 years ago. Terry did a great job fixing up a number of issues with the car. It is now a pleasure to drive.

Brent Moorcroft Jul 5, 2022

Excellent and quick work, customer oriented service. They worked with the lending company i chose for auto repairs and handed me the car on time! Highly recommended!

Rajkamal Mohanram (Raj) Jul 22, 2024

Skilled mechanics and good customer service

Mark Banes Jul 19, 2024

Good service, quick.

Al Walton Jul 17, 2024

I've brought my last two vehicles here. I trust this shop. You get a feel for these things. Paul is the manager he's knowledgeable and friendly. If your low on funds, he will take the time to explain what needs to be fixed immediately, and what can wait a little while. I'm buying a new pre-owned. Taking it straight to Paul's Techs for an inspection. UPDATE ***I called Paul from the dealership and he had me in next day for inspection. I've now purchased the vehicle. Thanks to my Technician Ahmed. He let me come in under the hoist and showed me the few concerns he had and why. I took a bunch of pictures and he spent a good amount of time talking with me (time which he doesn’t get paid for). I never felt rushed or pressured. Ahmed, you probably saved me $1,300 or more for $80. We'll worth it!!! Thanks again guys!!!

Sean Rapke Jul 8, 2024

Friendly knowledgeable staff

Kirk Scammell Jul 6, 2024

Great communication from the team, and got my car fixed quickly.

Stephanie Murphy Jun 19, 2024

Napa on Florence street gives excellent service, advice and timely work. Always pleased

Chris McG Mar 20, 2024

I’m happy with the service. Reasonable prices, no hidden/sneaky stuff everything was clear to us with pictures.

Sakshi Gupta May 14, 2024

My experience with vip napa auto pro was excellent. Paul the owner is super friendly and such a nice guy. His staff is super friendly as well. Also couple of times I didn't have a appointment and they were very busy but they still took me in and fixed my car. Napa on Florence St. is the garage I would definitely recommend. SUPER FRIENDLY. PS Also t the lady that answers the phone is very nice and friendly, (don't know her name). LZ

Lucy Zerdzicki May 1, 2024

Excellent service

don croswell Apr 29, 2024

Paul is always kind and helpful, and was able to get my warm weather tires on the day that I called.

Evelyn Gartner Apr 29, 2022

Excellent customer service and great services

S S Nov 11, 2023

Paul is the main mechanic/shop owner I have dealt with since 2017 when I started taking my car to him for services. He has ALWAYS been honest, professional and very friendly to deal with. I even call him up for advice on the type of vehicles I am potentially buying to see if there are major things I should be looking out for before I buy or what I might encounter if I do. He guarantees his work and I have always been happy. Best mechanic I have ever dealt with. Prices are reasonable as well so if you are looking for an excellent experience rest assured he and his team will take care of you. I have dealt with other mechanics and felt taken advantage of just because I am a female and didn’t know much about the mechanics of cars but he even showed me things under my car that were not actually replaced with new parts when another shop had said they did the job but just replaced parts with old ones so I’d have to return to get more work done. That to me showed he actually cared about his customers.

Ashley Glenn Apr 20, 2024

I’ve always had great service at a reasonable price. Paul and his team are friendly, knowledgeable and provide good communication about the service being done to my vehicles. I will continue to take my vehicles to them for service.

CJ ENTERTAINMENT CANADA Aug 16, 2021

Professional and helpful and accommodating

Mahesh Nachnani Apr 15, 2024

I'm glad I went here to get my car fixed. It didn't feel like I was getting ripped off. The issues were fixed and they even called to follow up to make sure it was working well. We will use VIP Autopro again.

Jonathon Hyjek Mar 27, 2024

Great service and quality work!

Bailey Spence Mar 26, 2024

The team was able to fix me up with a run of the mill service and oil change on short notice, so I was quite pleased! Staff were friendly and able to explain the process in a way that I could understand. While I did have to wait a little longer, Chantelle at the front desk was excellent company. They also had coffee in the waiting room in several flavours!

Will Catterick Nov 9, 2023

Prompt service on warranty battery. Replaced quickly and offered some other services.

David Harnett Aug 2, 2023